As agreed I met with Candido this morning regarding the complaints about the WiFi reception. To ensure his testing was accurate he brought his laptop to my house so that he could use my AirMax aerial. We then spent an hour doing tests.
Once he had connected his computer he logged onto each and every persons account who had complained about the connection speed or the disconnects. He showed me, quite clearly, that the issue was NOT the Zurgena WiFi. Every individual users connection was at the speed contracted. We checked about 12 in number, who were contracted at speeds of 1, 2, 3 and 4 megs and all were actually connecting at that speed. He also was able to show from his software the length of time of uninterrupted connections which ranged from 4 to 18 days for all those connections. These of course do not take account of electrical power cuts.
He then explained that that was the reason he wanted to show me, through my aerial, that he was correct when he told me, that he thought, there was no problem with the connection speed. He further explained that if anyone is using one of the smaller square aerials, these only connect at a radio frequency (or some such measure) of 2.4 whereas the Airmax aerials connect at 5.0 and do not suffer from interference. So if you are paying for 3 meg and not getting that or having disconnections then the probable cause is interference from things such as microwaves, mobiles or other electrical equipment which is on the same frequency as 2.4. The TH does still have a few of the Airmax aerials but Greg can also get hold of them if anyone needs one. I believe they are about 40 or 45 euros. He is aware that there is, an occasional, external issue which causes drop out outside of this scenario, and he is trying to get the leading local technical chap, from Huercal Overa to check that out asap. In relation to the small increase in the price this is due to the TH having to levy IVA on the monthly charge.
Following the raid by the Guardia Civil on the bingo at La Vida, and my question regarding how charity events can raise money through similar events, I asked Manolo the secretary how they could go about such things without falling foul of the law. Manolo stated that no one needs permission to hold such an event for a charitable purpose, if they were properly registered as a charity, but they should inform their local TH a day or two in advance and have documentary proof to show that no personal profit was being made.
I also asked about a situation that an expat had found himself in at Palaces regarding a fire. This individual had witnessed a fire on land close to his property. A neighbour had called the Fire Services who attended and extinguished the fire. He then received a bill for 102 euros for the Fire service although the fire had not been on his land or been called for by him. I was told that this commonly happened in Spain and if it happens to you then you should ask an abogado or similar to respond explaining the situation and that you do not see why you should have any responsibility for the cost.
I also asked about the waste land between Calle Sierra de Hornachuelos and Cazorla (Pool Bar area), where the TH staff have been clearing this past week, and told Candido that the residents would even be willing to pay to get some membrane down to stop the weeds etc continually growing. He said that it was his intention to get that done this time and done by the TH.
We also amended the street plans to show the locations for the siting of these to be opposite La Vida for Cuesta de los Pinos, by the Bar Camioneros for Los Carasoles and by the fork in the road at the top of the hill when driving up to the Pool bar area for that map.
Kiko told me that the contract for the operation of the gym at la Alfoquia should be awarded by the 5th March. They have had 3 offers and this will be decided before then.
There is to be another organised walk (by the Diputacion) which will be held from Zurgena on the 17th March. I will publish more details as soon as I can get them.
I have also been asked by Kiko to supply the details fo the companies who were interested in quoting for the Bowling Green, so we are obviously still considering including that in our budgetary plans!
As usual any questions or issue arising from this blog just email me at the above address.
Once he had connected his computer he logged onto each and every persons account who had complained about the connection speed or the disconnects. He showed me, quite clearly, that the issue was NOT the Zurgena WiFi. Every individual users connection was at the speed contracted. We checked about 12 in number, who were contracted at speeds of 1, 2, 3 and 4 megs and all were actually connecting at that speed. He also was able to show from his software the length of time of uninterrupted connections which ranged from 4 to 18 days for all those connections. These of course do not take account of electrical power cuts.
He then explained that that was the reason he wanted to show me, through my aerial, that he was correct when he told me, that he thought, there was no problem with the connection speed. He further explained that if anyone is using one of the smaller square aerials, these only connect at a radio frequency (or some such measure) of 2.4 whereas the Airmax aerials connect at 5.0 and do not suffer from interference. So if you are paying for 3 meg and not getting that or having disconnections then the probable cause is interference from things such as microwaves, mobiles or other electrical equipment which is on the same frequency as 2.4. The TH does still have a few of the Airmax aerials but Greg can also get hold of them if anyone needs one. I believe they are about 40 or 45 euros. He is aware that there is, an occasional, external issue which causes drop out outside of this scenario, and he is trying to get the leading local technical chap, from Huercal Overa to check that out asap. In relation to the small increase in the price this is due to the TH having to levy IVA on the monthly charge.
Following the raid by the Guardia Civil on the bingo at La Vida, and my question regarding how charity events can raise money through similar events, I asked Manolo the secretary how they could go about such things without falling foul of the law. Manolo stated that no one needs permission to hold such an event for a charitable purpose, if they were properly registered as a charity, but they should inform their local TH a day or two in advance and have documentary proof to show that no personal profit was being made.
I also asked about a situation that an expat had found himself in at Palaces regarding a fire. This individual had witnessed a fire on land close to his property. A neighbour had called the Fire Services who attended and extinguished the fire. He then received a bill for 102 euros for the Fire service although the fire had not been on his land or been called for by him. I was told that this commonly happened in Spain and if it happens to you then you should ask an abogado or similar to respond explaining the situation and that you do not see why you should have any responsibility for the cost.
I also asked about the waste land between Calle Sierra de Hornachuelos and Cazorla (Pool Bar area), where the TH staff have been clearing this past week, and told Candido that the residents would even be willing to pay to get some membrane down to stop the weeds etc continually growing. He said that it was his intention to get that done this time and done by the TH.
We also amended the street plans to show the locations for the siting of these to be opposite La Vida for Cuesta de los Pinos, by the Bar Camioneros for Los Carasoles and by the fork in the road at the top of the hill when driving up to the Pool bar area for that map.
Kiko told me that the contract for the operation of the gym at la Alfoquia should be awarded by the 5th March. They have had 3 offers and this will be decided before then.
There is to be another organised walk (by the Diputacion) which will be held from Zurgena on the 17th March. I will publish more details as soon as I can get them.
I have also been asked by Kiko to supply the details fo the companies who were interested in quoting for the Bowling Green, so we are obviously still considering including that in our budgetary plans!
As usual any questions or issue arising from this blog just email me at the above address.
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